Solutions Generation and Clustering
Client: ThreatMate
ThreatMate, a cybersecurity unified attack surface management platform built for MSPs, faced a critical challenge in their service delivery. While their platform excelled at identifying thousands of potential vulnerabilities across client systems, it left customers overwhelmed by the sheer volume of alerts without clear remediation pathways. This "alert fatigue" phenomenon created a significant gap between threat detection and practical resolution. Clients struggled to prioritize and address the most critical vulnerabilities, often resulting in security teams spending excessive time analyzing individual threats rather than implementing comprehensive fixes.
Delphi Intelligence developed a bespoke solution pipeline that transformed ThreatMate's service offering. The team began by extracting rich metadata from each vulnerability, including descriptions, affected applications, ports, and other technical attributes stored in ThreatMate's big data infrastructure. This metadata was processed through a Large Language Model (LLM) to generate specific remediation solutions for each vulnerability. The innovation continued with the implementation of BERTopic, an advanced topic modeling algorithm, to cluster similar solutions into meaningful categories. This clustering approach revealed that many seemingly distinct vulnerabilities often shared common remediation strategies, such as updating specific software applications or implementing particular security policies.
The implementation of this solution pipeline dramatically improved ThreatMate's customer experience and security outcomes. By integrating the topic-based remediation clusters into their client mission plans, ThreatMate now provides customers with a streamlined approach to vulnerability management. Instead of tackling thousands of individual alerts, clients can implement a significantly smaller set of categorical solutions—like updating Google Chrome once rather than addressing hundreds of Chrome-specific vulnerabilities individually. This transformation has drastically reduced remediation time, improved client security posture implementation rates, and positioned ThreatMate as an industry leader in actionable security intelligence. The solution pipeline has become a key differentiator in the competitive cybersecurity market, driving both customer retention and acquisition.
